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Privacy Policy

General

 

Welcome to Salt City Candle Company. Your trust is our most important asset. We take your privacy very seriously and are committed to protecting you. To keep your trust, we want you to know what information we collect when you visit our website, how we use the information, and your options about how we use it.

 

In this policy, the words "we", "our", and "us" refer to Salt City Candle Company (saltcitycandle.com) and the phrases "personally identifiable

information" or "personal information" mean any information by which you can be identified or contacted, such as your name, address, e-mail address, telephone number, etc.

 

Personal Information

 

We collect personally identifiable information, from you when you register on our website, request a catalog, place an order with us, subscribe to get e-mail updates, join the Salt City Candle Club rewards program, or through e-mail or telephonic communications with you. How We Use Your Information.

 

We use the personal information we collect from you to conduct our business and to provide you with the best possible shopping experience. To serve you, we may share your personally identifiable information with service providers that provide support to us or that help us market our products and services. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Salt City Candle Company.

 

We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights or the rights of Salt City Candle Company or others. We may also disclose your personally identifiable information when we believe it is required by law.

 

Salt City Candle Company will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Salt City Candle Company for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

 

Cookies and Beacons

 

Our website uses "cookie" and "web beacon" technology. We use cookies and web beacons to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the Web site from which you linked to saltcitycandle.com. This information is used to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

 

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e. close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie to monitor the behavior of a visitor of the Web site.

 

When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information, such as a unique user ID, which is used to track your usage of our website and, in some cases, your email address. Your email address is only saved in your cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased. 

 

Customer Registration 

 

If you register with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

 

Registered customers can better utilize the site and receive special services. We encourage you to register with us on the site. If and when you decide to become a registered customer, you agree to 1) provide accurate, current, and complete information about yourself as prompted by the appropriate registration form, 2) maintain and update your information to keep it accurate, current, and complete, and 3) comply with the Terms of Use. You may review, correct, change, or update your account information by visiting the My Account section of the site. If any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right, at our sole discretion, to suspend or terminate your account.

 

As part of the account sign in process, you will be asked to select a User Name and Password. You may not choose a User Name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion. We reserve the right to reject any User Name in our sole discretion. You agree not to transfer or resell your use of or access to the site or permit anyone else whose account was suspended or terminated to use the site through your account, User Name or Password. If you have reason to believe that your password is no longer secure, you must promptly change your password by updating your member information. You are solely responsible for maintaining the confidentiality of your User Name and Password for any and all activities (including purchases) that are conducted through your account.

 

Communication and Notifications 

 

To update us with your information sharing preferences, you may edit your Notifications in My Account. You may also call 801-282-4884 or toll-free 1-877-282-4884, e-mail us at customerservice@saltcitycandle.com, or send your request to Salt City Candle Company at the following address:

 

Salt City Candle Company

Customer Service

8441 South Old Bingham Highway

West Jordan, UT 84088 

 

Note your preference as stated below: 

 

Please do not e-mail advertisements, such as product and service updates, special promotions, or upcoming events." (You may also click the designated link at the bottom of all saltcitycandle.com e-mails to be removed from future e-mail updates.)

 

"Please do not send printed mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions, or upcoming events." Requests may take up to six to eight weeks to become effective.

 

Security 

 

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only Salt City Candle Company is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

 

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-877-282-4884.

 

Policy Changes 

 

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If our information practices change in the future, we will notify you by posting the policy changes on our website. Effective Date: This policy was last updated on 9/01/06.

 

Additional Information 

 

If you are uncomfortable shopping online, and would prefer to make your purchase via telephone, give us a call at 1-877-282-4884.

 

For your convenience, Salt City Candle are also sold by the best retail outlets. Click to find a store near you. 

 

If you have questions regarding our Privacy Policy and Security Statement please contact us at: 

 

Salt City Candle Company

Customer Service

8441 South Old Bingham Highway

West Jordan, UT 84088

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